Policies and Procedures

Note: All accepted students are required to read, sign and return this document no later than 14 days from the date that they have received this.

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MISSION STATEMENT

Think Tank Online is dedicated to providing relevant, current and effective training that will ensure a realistic opportunity for employment.

CODE OF CONDUCT

Think Tank Online requires students to meet and comply to its Code of Conduct while completing a program of study.

POLICIES AND PROCEDURES

Code of Ethics

Think Tank Online maintains a set of values and beliefs that contribute to our reputation for integrity in all of out business transactions. The highest standards of honesty, integrity, and fairness must be followed by all employees when engaging in any activity concerning the school, especially with relationships with fellow employees, students, superiors and the general public.

Improper Activity or Behaviour

Any disruptive or offensive classroom behaviour is unacceptable. Inappropriate remarks concerning another student ethnicity, race, religion or sexual orientation and any other conduct which is determined to be detrimental or damaging to other students, staff or the online experience may result in expulsion.

Excessive noise, swearing, creation of vulgar or expletive art, and overt public displays of affection will not be tolerated.

Harassment exercised against or by any student, employee or alike of any nature will not be tolerated and may result in expulsion..

There shall be no discrimination exercised against any student by another student regarding grading, evaluation, participation, behaviour or the like by reason of:

1. Race, colour, ancestry, place of birth, national origin, citizenship; or
2. Creed, religious or political affiliation or belief; or
3. Sex, sexual orientation, physical attributes or family relationship; or
4. Age (except for mandatory requirement of admission of students over the age of 19) or physical or mental illness or disability (provided that such condition does not interfere with the student’s admission into the school); or
5. Place of residence.

Consultation: A person who believes he/she has a complaint of harassment is encouraged to seek the confidential advice of a Senior Academic Advisor (SAA). The SAA will assist in determining the basis, if any, of an allegation under this policy; in formulating the complaint; and by explaining the options available. In general, the complaints process must be initiated no later than 10 business days from the date of the incident.

All written and recorded information regarding a complaint shall be kept in strict confidence and a file will be maintained at Think Tank Online.

Think Tank Online’s Dismissal Policy

Think Tank Online has the right to dismiss students who do not make adequate academic progress or engage in illegal, fraudulent, or unethical behaviour as defined in the Think Tank Online Domestic Enrollment Agreement and stated below:

1. Plagiarism or cheating on examinations/evaluations of class work
2. Forgery, misuse, alteration or unauthorized use of Think Tank Online documents or other provided material
3. Behaviour which is disruptive to or incompatible with staff, instructors or other students
4. Use of alcohol or illicit drugs while attending a session
5. Failure to meet attendance requirements
6. Theft or misuse of Think Tank Online properties including downloading course materials
7. Misrepresentation on any application for admission / readmission
8. Conduct by words or actions which portrays Think Tank Online in a negative manner
9. Failure to comply with reasonable directions of Think Tank Online officials
10. Sharing their account login or course materials with another person without the consent of Think Tank Online.
11. You are basically a pain in the butt that pushes TTO beyond our limits of patience.

Failure to abide by the Think Tank Online policies and procedures, including the Rules and Policies, or to be in breach of the undertakings contained herein may result in disciplinary action. Disciplinary action includes, but is not limited to, a reprimand or warning, receipt of a failing grade on an assignment / course, expulsion or suspension from class(es), suspension of privileges and the refusal of Think Tank Online to issue a certificate of graduation.

Other Situations

The management may dismiss students for situations other than those specified above. When doing so, the head office must notify the student by email of the possibility of dismissal. If it is possible for the student to rectify the situation, he/she must be given a clear statement about what must be done within a specified period to alleviate the problem. These expectations must be reasonable and consistent with expectations held for all students in the program. If the student does not meet the requirements within the time frame specified, he/she may be dismissed by the program with notification to the student. If the situation cannot be rectified, the student will be notified by email of the grounds for dismissal and the date when the dismissal will be effective.

Think Tank Online’s Withdrawal Policy

For the purpose of this policy, any termination of a student’s enrollment other than graduation will be considered a withdrawal from the institution. Short-term leaves of absence granted by school officials that do not prevent the student from completing the academic term are not considered withdrawals. Types of Withdrawals:

1. Voluntary withdrawal from the institution by a student will be considered initiated withdrawal.

A student may initiate their own withdrawal by providing official notice to the administration of Think Tank Online.

REFUND POLICY

Process:

1. Written Notice

1. To initiate a refund, written notice must be provided:

1. By a student to the institution when the student withdraws, or

2. By the institution to the student where the institution dismisses a student.

2. Refund Entitlement

1. Refund entitlement is calculated on the total fees due under the contract, less the applicable non-refundable application or registration fee. Where total fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.

3. Refund policy for students:

1. Refunds before the program of study begins:

1. If written notice of withdrawal is received by the institution less than seven (7) calendar days after the contract is made, and before.

Policy:

1. If Think Tank Online receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the 3D Animation, Visual Effects, and Game Design Diploma Program in which the student is enrolled if:

1. the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;

2. the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or

3. the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

2. Think Tank Online will refund the tuition for the 3D Animation, Visual Effects, and Game Design Diploma Program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

3. If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, Think Tank Online may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

4. Unless the 3D Animation, Visual Effects, and Game Design Diploma Program is provided solely through distance education, if Think Tank Online receives a notice of withdrawal from a student:

1. more than seven days after the effective contract date and

1. at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.

2. less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.

2. after the contract start date

1. and up to and including 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

2. and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

5. nless the 3D Animation, Visual Effects, and Game Design Diploma Program is provided solely through distance education, if Think Tank Online provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:

1. equal to or before 10% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.

2. after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

6. If Think Tank Online provides the 3D Animation, Visual Effects, and Game Design Diploma Program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:

1. the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or

2. the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

7. Think Tank Online will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

8. Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:

1. of the date Think Tank Online receives a student’s notice of withdrawal,

2. of the date Think Tank Online provides a notice of dismissal to the student,

3. of the date that the registrar provides notice to Think Tank Online that the institution is not complying with section 1(c) or 2 of this policy, or

4. after the first 30% of the hours of instruction if section 3 of this policy applies.

9. If an international student delivers a copy of a refusal of a study permit Think Tank Online, sections 1(a), 1(b), 4, 7, and 8 of this policy apply as if the copy of the refusal were a notice of withdrawal, unless:

1. the international student requests an additional letter of acceptance for the same program that was the subject of the refusal of a study permit,

2. or the Think Tank Online is provided solely through distance education.